Moving You to Better Health

Frequently Asked Questions

Frequently Ask Questions

Have any more questions? Please reach out to and we will be happy to answer them.

General Questions

  • What is telehealth?
    Telehealth, also called teletherapy or e-counseling, is receiving therapy virtually. We use a HIPAA compliant platform called Doxy, where all you have to do is click on the link at your scheduled time to “see” your therapist. Doxy is just like using any other app that allows for live face to face over the internet communication (facetime, whatsapp, snapchat). All you need is a secure internet connection and an internet ready device.
  • How do you take care of the paperwork?
    We will email you a link to our secure client portal via Simple Practice, where you will be able to fill out and read all of your intake documents. All your documents and information are stored in your client portal.
  • How do you handle payment?
    We ask that you add your credit card information via your secure client portal via Simple Practice. We do not have access to your credit card information. We are only allowed to charge your card. You are able to change your credit card on file at any time.
  • Does it work?
    OF COURSE! Research shows that telehealth visits are just as effective as in-person visits.
  • What are the benefits of telehealth?
    You save time driving to and from an office. You can come “as you are” from the comfort of your home or office or anywhere you choose. You don’t have to worry about childcare or leaving your fur babies alone. Teletherapy is a safe alternative to face to face sessions during state issued quarantine and/or to follow social distancing recommendations. Lastly, e-counseling is a way to continue to receive support during an uncertain or difficult time. We are here to listen and hold space for you.

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